Vehicle diagnostics

ABSTRACT

Computing systems for vehicle diagnostics are provided. In accordance with some aspects, a computing system may receive, from a vehicle (e.g., from a computing device installed in and/or at the vehicle), a diagnostic code generated by an on-board diagnostic (OBD) system of the vehicle. The computing system may determine an issue with the vehicle based on the diagnostic code and may determine, based on the issue, a remedial action for addressing the issue and a timeframe for performing the remedial action. The computing system may store data identifying the issue, the remedial action, and the timeframe in a record associated with the vehicle.

This application claims priority to and the benefit of ProvisionalApplication U.S. Ser. No. 62/043,368, filed Aug. 28, 2014, which isincorporated herein by reference in its entirety.

BACKGROUND

Many modern vehicles include an on-board diagnostic (OBD) system. An OBDsystem receives data from sensors located in various areas of thevehicle and can trigger indicators (e.g., dashboard lights) to warn anoperator of the vehicle of potentially dangerous or problematicconditions. While these indicators may notify an operator of theexistence of a condition, they are often vague and fail to provide theoperator with adequate information for addressing the condition.Typically, such indicators merely convey to the operator that theyshould service the vehicle. In such cases, in order to obtain additionalinformation regarding the condition, the operator may be required tohave the vehicle serviced by a qualified service provider (e.g., adealer) with equipment capable of interpreting diagnostic codesgenerated by the OBD system.

SUMMARY

The following presents a simplified summary in order to provide a basicunderstanding of some aspects of the disclosure. This summary is not anextensive overview of the disclosure. It is intended neither to identifykey or critical elements of the disclosure nor to delineate the scope ofthe disclosure. The following summary merely presents some concepts ofthe disclosure in a simplified form as a prelude to the descriptionbelow.

In accordance with one or more examples, a computing system may receive,from a vehicle (e.g., from a vehicle-management computing deviceinstalled on or otherwise affixed to the vehicle), a diagnostic codegenerated by an on-board diagnostic (OBD) system of the vehicle. Thecomputing system may determine an issue with the vehicle based on thediagnostic code and may determine, based on the issue, a remedial actionfor addressing the issue and a timeframe for performing the remedialaction. The computing system may store data identifying the issue, theremedial action, and the timeframe in a record associated with thevehicle.

In accordance with one or more examples, a computing system may includea vehicle having one or more monitored vehicle systems and a computingdevice configured to at least monitor an operation of the vehiclesystems. The computing device may receive, from the vehicle (e.g., froma vehicle-management computing device installed on or otherwise affixedto the vehicle), at least one signal (e.g., from one or more sensorsmonitoring the operation of each of a plurality of vehicle systems,where the signal may correspond to a status of a vehicle component). Insome cases, the computing device may additionally, or alternatively,receive a diagnostic code generated by an on-board diagnostic (OBD)system of the vehicle. The computing system may predict when an issuewith the vehicle is likely to occur based on the at least one signaland/or the diagnostic code and may determine, based on the issue, aremedial action for addressing the issue and a timeframe for performingthe remedial action. The computing system may store data identifying theissue, the remedial action, and the timeframe in a record associatedwith the vehicle.

In some cases, a vehicle system management device may include a firstcommunication interface configured for wired or wireless communicationto a remote computing system, such as via a wireless communicationnetwork (e.g., a cellular communication link, a WiFi communication link,a wide area network (WAN) communication link, etc.) and a secondcommunication network configured to communicate to at least one vehiclemonitoring device within the vehicle via a wired (e.g., an onboarddiagnostic (OBD) communication link, etc.) or a wireless (e.g., aBluetooth communication link, a wireless LAN link, etc.) communicationnetwork. The system may further include an analysis engine having aprocessor configured to execute instructions stored in a memory device.The analysis engine may receive status information corresponding to anoperation of a component of the at least one vehicle system and analyzethe status information to determine a current status of the at least onevehicle system. Based on the analysis of the status information, theanalysis engine may predict a future status corresponding to the atleast one vehicle system and transmit the future status information to auser interface device.

In some cases, a vehicle management system may include a vehicle, acomputing device communicatively coupled to one or more vehicle systems,and a mobile device configured to analyze vehicle system statusinformation. In some cases, the vehicle may include an onboarddiagnostic (OBD) system and/or a plurality of sensors additional to theOBD system configured to monitor a plurality of vehicle systems. Thecomputing device may include a first communication interfacecommunicatively coupled to the OBD system and to the plurality ofsensors. The computing device may be configured to receive vehiclesystem status information from the OBD system and the plurality ofsensors. In some cases, the system status information may include atleast one of a diagnostic message received from the OBD systemcorresponding to at least one of the plurality of vehicle systems, and asignal from the plurality of sensors corresponding to a state of atleast one system of the plurality of vehicle systems. In some cases, thecomputing device may further include a second communication interfacecommunicatively coupled to the mobile device, where the mobile devicemay be associated with a user of the vehicle. In some cases, the mobiledevice may communicate to the computing device via a wired or wirelessnetwork, such as a WAN (e.g., a cellular communications network, etc.)or a LAN (e.g., a Bluetooth network). The mobile device may include auser interface device and an analysis engine comprising a processorconfigured to process instructions stored in a memory device. Theanalysis engine may identify vehicle information based on vehicleinsurance information received from a remote computing system, analyzethe vehicle system status information based, at least in part, on thevehicle insurance information to predict whether a remedial action is tobe used to correct a future system status, present, via the userinterface device, the vehicle system status information and a predictedremedial action to the user, and receive, via the user interface device,a user input specifying whether to proceed with the predicted remedialaction.

In some examples, the computing system may identify an auto-insurancepolicy associated with the vehicle, for example, based on an identifierassociated with the vehicle (e.g., an identifier received from thevehicle-management computing device).

In some examples, the computing system may generate a notificationidentifying the issue, the remedial action, and/or the timeframe. Insome cases, a notification concerning one vehicle associated with ahousehold may be communicated to other users associated with thehousehold and/or the insurance policy. Similarly, a notificationconcerning one vehicle associated with a business may be communicated toother users associated with the business and/or the insurance policy. Insuch embodiments, the computing system may identify (e.g., based on theauto-insurance policy and/or the identifier associated with the vehicle)a personal computing device associated with the vehicle and maycommunicate the notification to the personal computing device.

In some examples, the computing system may identify (e.g., based on astorage address of the vehicle indicated by the auto-insurance policy)one or more service locations equipped to perform the remedial action,and the notification may identify the service location(s). In suchembodiments, the computing system may identify (e.g., based on theauto-insurance policy) one or more discounts available to holders of theauto-insurance policy at the service location(s) and the notificationmay identify the discount(s). Additionally or alternatively, thecomputing system may identify (e.g., based on the storage address) acost estimate for the remedial action and the notification may includethe cost estimate.

In some examples, the computing system may determine the issue, theremedial action, and/or the timeframe, based on information indicated bythe auto-insurance policy. For example, the diagnostic code may bespecific to a make and model of the vehicle and the computing system maydetermine the issue, the remedial action, and/or the timeframe, based ona make and model of the vehicle indicated by the auto-insurance policy.Additionally or alternatively, the computing system may determine theissue, the remedial action, and/or the timeframe, based on informationfrom one or more claims previously filed under the auto-insurancepolicy.

In some examples, the computing system may determine (e.g., based on amake and model of the vehicle indicated by the auto-insurance policy)that the issue is associated with a recall issued by a manufacturer ofthe vehicle and the notification may indicate that the issue isassociated with the recall. Additionally or alternatively, the computingsystem may determine (e.g., based on the make and model of the vehicle)that the issue is covered by a warranty on the vehicle and thenotification may indicate that the issue is covered by the warranty. Inother embodiments, the computing system may determine (e.g., based onthe make and model of the vehicle) that the issue is not covered by awarranty on the vehicle. In such embodiments, the computing system mayidentify (e.g., based on the make and model) an extended-coveragewarranty that would have covered the issue and the notification mayidentify the extended-coverage warranty.

In some examples, the timeframe may indicate that the remedial actionshould be performed immediately. In such embodiments, the computingsystem may determine that the auto-insurance policy covers roadsideassistance and the notification may indicate that the remedial actionshould be performed immediately and/or that the auto-insurance policycovers roadside assistance.

In some examples, the computing system may receive (e.g., from thevehicle-management computing device) an odometer reading for thevehicle. In such embodiments, the computing system may determine (e.g.,based on the odometer reading and/or the make and model of the vehicle)that the vehicle is due for scheduled maintenance. The computing systemmay generate a reminder regarding the scheduled maintenance and maycommunicate the reminder to the personal computing device associatedwith the vehicle. Additionally or alternatively, the computing systemmay identify a maintenance history for the vehicle and may communicateat least a portion of the maintenance history to the personal computingdevice associated with the vehicle.

In some examples, the computing system may continue to monitor thevehicle to determine whether the remedial action was performed withinthe timeframe. In such embodiments, responsive to a determination thatthe remedial action was performed within the timeframe, the computingsystem may modify the auto-insurance policy (e.g., apply a discount to apremium of the auto-insurance policy). Additionally or alternatively,the computing system may determine (e.g., based on whether the remedialaction was performed within the timeframe) a renewal premium, newdeductible, discount, or other incentive for the auto-insurance policy.

Other details and features will be described in the sections thatfollow.

BRIEF DESCRIPTION OF THE DRAWINGS

The present disclosure is pointed out with particularity in the appendedclaims. Features of the disclosure will become more apparent upon areview of this disclosure in its entirety, including the drawing figuresprovided herewith.

Some features herein are illustrated by way of example, and not by wayof limitation, in the figures of the accompanying drawings, in whichlike reference numerals refer to similar elements, and wherein:

FIG. 1 depicts an illustrative computing environment in accordance withone or more illustrative embodiments;

FIG. 2 depicts an illustrative event sequence in accordance with one ormore illustrative embodiments;

FIG. 3 depicts an illustrative method in accordance with one or moreillustrative embodiments;

FIG. 4 depicts an illustrative computing environment in accordance withone or more illustrative embodiments; and

FIG. 5 comprises an illustrative user interface screen for userinteraction with one or more vehicle systems in accordance with one ormore illustrative embodiments.

DETAILED DESCRIPTION

In the following description of various illustrative embodiments,reference is made to the accompanying drawings, which form a parthereof, and in which is shown, by way of illustration, variousembodiments in which aspects of the disclosure may be practiced. It isto be understood that other embodiments may be utilized, and structuraland functional modifications may be made, without departing from thescope of the present disclosure.

It is noted that various connections between elements are discussed inthe following description. It is noted that these connections aregeneral and, unless specified otherwise, may be direct or indirect,wired or wireless, and that the specification is not intended to belimiting in this respect.

FIG. 1 depicts an illustrative computing environment in accordance withone or more example embodiments. Referring to FIG. 1, computingenvironment 100 may include vehicle system 102. Vehicle system 102 mayinclude one or more computing devices associated with (e.g., installedat or affixed to) a vehicle (e.g., an automobile, car, truck, bus, orthe like). For example, vehicle system 102 may include management device104 and/or on-board diagnostic (OBD) system 106. OBD system 106 may beconfigured to receive data from one or more sensors located in variousareas of the vehicle and/or to utilize such data to generate one or morediagnostic codes corresponding to vehicle conditions. Interface 108 mayinterface OBD system 106 and management device 104 and may supportintercommunication between OBD system 106 and management device 104.Management device 104 may be any type of computing device configured toreceive (e.g., via interface 108) one or more diagnostic codes generatedby OBD system 106. In some embodiments, management device 104 may beconfigured to process telematics data for the vehicle and/or to generateor communicate telematics data for the vehicle. Computing environment100 may also include user device 110. User device 110 may be a personalcomputing device (e.g., desktop computer, laptop computer, tabletcomputer, smart phone, personal media device, or the like) associatedwith vehicle system 102 (e.g., a personal computing device associatedwith an owner and/or operator of the vehicle associated with vehiclesystem 102). In some embodiments, communication link 112 may supportdirect, wireless intercommunication between user device 110 andmanagement device 104. For example, communication link 112 may be aBLUETOOTH communication link.

Computing environment 100 may also include network(s) 114, which mayinclude one or more sub-networks (e.g., local area networks (LANs), widearea networks (WANs), virtual private networks (VPNs), or the like).Communication link 116 may support wireless intercommunication betweennetwork(s) 114 and management device 104. Similarly, communication link118 may support wireless intercommunication between network(s) 114 anduser device 110. For example, communication link 116 and/orcommunication link 118 may include one or more cellular, WIFI, or WIMAXcommunication links, or the like.

Computing environment 100 may also include computing system 120.Computing system 120 may include one or more of any type of computingdevice (e.g., desktop computer, laptop computer, tablet computer, smartphone, server, server blade, mainframe, virtual machine, or the like)configured to perform one or more of the functions described herein. Insome embodiments, computing system 120 may include one or more of userdevice 110, management device 104, and/or OBD system 106. Computingsystem 120 may be associated with an organization. For example,computing system 120 may be associated with an organization thatprovides auto-insurance coverage for the vehicle associated with vehiclesystem 102 and/or utilizes telematics data for the vehicle associatedwith vehicle system 102. Computing system 120 may include one or moreprocessor(s) 122, memory 124, communication interface 126, and/or databus 128. Data bus 128 may interconnect processor(s) 122, memory 124,and/or communication interface 126. Communication interface 126 may be anetwork interface configured to support communication between computingsystem 120 and network(s) 114 (or one or more sub-networks thereof) viacommunication link 130. Memory 124 may include one or more programmodules comprising instructions that when executed by processor(s) 122cause computing system 120 to perform one or more functions describedherein. For example, memory 124 may include program module(s) 132, whichmay comprise instructions that when executed by processor(s) 122 causecomputing system 120 to perform one or more functions described herein.

FIG. 2 depicts an illustrative event sequence in accordance with one ormore example embodiments. Referring to FIG. 2, at step 1, OBD system 106may communicate one or more diagnostic codes to management device 104.At step 2, management device 104 may communicate (e.g., via network(s)114) vehicle data to computing system 120. In some embodiments,management device 104 may communicate the vehicle data (or a portionthereof) via communication links 116 and 130. Additionally oralternatively, management device 104 may communicate the vehicle data(or a portion thereof) via communication links 112, 118, and 130 (e.g.,via user device 110). The vehicle data may include a vehicle identifier(e.g., an identifier corresponding to the vehicle associated withvehicle system 102), the diagnostic code(s), and/or other data (e.g., anodometer reading, telematics data, or the like). Computing system 120may receive (e.g., via communication interface 126) the vehicle data. Atstep 3, computing system 120 may identify (e.g., based on the vehicleidentifier) an auto-insurance policy associated with the vehicle.

At step 4, computing system 120 may determine that there is an issuewith the vehicle. For example, computing system 120 may determine thatthere is an issue with the vehicle based on the diagnostic code(s).Additionally or alternatively, computing system 120 may determine thatthe vehicle is due for scheduled maintenance (e.g., based on theodometer reading). In some embodiments, computing system 120 maydetermine the issue based on information indicated by the auto-insurancepolicy. For example, the diagnostic code(s) may be specific to a make,model, and/or year of the vehicle and computing system 120 may determinethe issue based on a make, model, and/or year of the vehicle indicatedby the auto-insurance policy, along with additional vehicle informationsuch as, a trim level, feature packages, or the like, of the vehicle.Additionally or alternatively, computing system 120 may determine theissue based on information from one or more claims previously filedunder the auto-insurance policy. For example, the claim(s) may includeinformation regarding maintenance previously performed on the vehicle,and computing system 120 may determine the issue based on theinformation regarding the maintenance previously performed on thevehicle and/or the diagnostic code(s). In some embodiments, computingsystem 120 may determine that the vehicle is due for scheduledmaintenance based on information indicated by the auto-insurance policy.For example, the auto-insurance policy may indicate a make and model ofthe vehicle, and computing system 120 may utilize the make and model ofthe vehicle indicated by the auto-insurance policy to identify amaintenance schedule for the vehicle and may determine that the vehicleis due for scheduled maintenance (e.g., based on the maintenanceschedule for the vehicle and/or the odometer reading). Computing system120 may determine, based on the issue, a remedial action for addressingthe issue (e.g., a recommended maintenance or service to address theissue) and a timeframe for performing the remedial action (e.g., arecommended timeframe for performing the recommended maintenance orservice to address the issue).

In some embodiments, computing system 120 may determine the remedialaction based on information indicated by the auto-insurance policy(e.g., coverage types, limits, deductibles, or the like). For example,computing system 120 may determine a different remedial action for twodifferent vehicles of the same make, model, and/or year that are coveredby auto-insurance policies having different terms (e.g., coverage types,limits, deductibles, or the like). In some embodiments, computing system120 may determine the timeframe based on information indicated by theauto-insurance policy (e.g., an amount of time and/or mileage remainingon a warranty of the vehicle, and/or an amount of time remaining on theauto-insurance policy). Additionally or alternatively, computing system120 may determine the timeframe based on the location of the vehicle(e.g., based on global positioning system (GPS) data received fromvehicle system 102 and/or user device 110), the urgency of the issue,and/or the distance to a service provider available to perform theremedial action. For example, computing system 120 may determine thatthe issue is not urgent and that the vehicle is currently located agreat distance from its storage address (e.g., as indicated by theauto-insurance policy) and/or an available service provider, andcomputing system 120 may determine a timeframe that is greater than atimeframe that might otherwise be determined for the issue (e.g., if thevehicle were currently located near the storage address and/or anavailable service provide). In some embodiments, computing system 120may determine that available service providers (e.g., in the storagelocation of the vehicle and/or near the current location of the vehicle)are not currently available to perform the remedial action, andcomputing system 120 may determine a timeframe that is greater than atimeframe that might otherwise be determined (e.g., if the serviceproviders were currently available to perform the remedial action).Additionally or alternatively, computing system 120 may determinemultiple timeframes for performing the remedial action. For example,computing system 120 may determine multiple timeframes for performingthe remedial action and may assign different incentives (e.g.,incentives associated with the auto-insurance policy) to each of themultiple timeframes (e.g., better incentives for performing the remedialaction within a shorter timeframe). Computing system 120 may store(e.g., in memory 124) data identifying the issue, the remedial action,and the timeframe in a record associated with the vehicle (e.g., in arecord associated with the auto-insurance policy).

At step 5, computing system 120 may identify a personal computing deviceassociated with the vehicle. For example, computing system 120 mayidentify user device 110 (e.g., based on the auto-insurance policyand/or the vehicle identifier). At step 6, computing system 120 maygenerate a notification to one or more users of the vehicle and/orindividuals associated with the insurance policy (e.g., members of ahousehold, employees of a business, etc.). For example, if computingsystem 120 determined (e.g., in step 4) that the vehicle is due forscheduled maintenance, computing system 120 may generate a reminderregarding the scheduled maintenance. Additionally or alternatively, ifcomputing system 120 determined (e.g., based on the diagnostic code(s))an issue with the vehicle (e.g., in step 4), computing system 120 maygenerate a notification identifying the issue, the remedial action,and/or the timeframe. In some embodiments, computing system 120 mayidentify a maintenance history for the vehicle and the notification maycomprise at least a portion of the maintenance history. In someembodiments, computing system 120 may identify an individual designated(e.g., by the auto-insurance policy) to receive such notifications forthe vehicle, for example, a particular member of a household associatedwith the vehicle may be designated to receive such notifications. Insome embodiments, computing system 120 may generate a message (e.g., amessage configured for an application executing on user device 110, atext message such as, a short message service (SMS) message, amultimedia messaging service (MMS) message, etc., an email, or thelike), that includes the notification. Additionally or alternatively,computing system 120 may generate (e.g., based on a preference indicatedin the auto-insurance policy) a record indicating that another form ofnotification should be utilized (e.g., a postcard, or the like).

In some embodiments, computing system 120 may identify, for example,based on a current location of the vehicle (e.g., based on GPS datareceived from vehicle system 102 and/or user device 110) and/or astorage address (e.g., work, home, or the like) of the vehicle indicatedby the auto-insurance policy, one or more service locations equipped toperform the remedial action, and the notification may identify theservice location(s). In such embodiments, computing system 120 mayidentify (e.g., based on the auto-insurance policy) one or morediscounts available to holders of the auto-insurance policy at theservice location(s) and the notification may identify the discount(s).Additionally or alternatively, computing system 120 may identify (e.g.,based on the storage address) a cost estimate for the remedial actionand the notification may include the cost estimate. In some embodiments,computing system 120 may identify one or more incentives (e.g.,auto-insurance discounts, or the like) for performing the remedialaction with a particular service provider (e.g., a service providerassociated with the auto-insurance policy).

In some embodiments, computing system 120 may determine (e.g., based ona make and model of the vehicle indicated by the auto-insurance policy)that the issue is associated with a recall issued by a manufacturer ofthe vehicle and the notification may indicate that the issue isassociated with the recall. Additionally or alternatively, computingsystem 120 may determine (e.g., based on the make and model of thevehicle) that the issue is covered by a warranty on the vehicle and thenotification may indicate that the issue is covered by the warranty. Inother embodiments, computing system 120 may determine (e.g., based onthe make and model of the vehicle) that the issue is not covered by awarranty on the vehicle. In such embodiments, computing system 120 mayidentify (e.g., based on the make and model) an extended-coveragewarranty that would have covered the issue and the notification mayidentify the extended-coverage warranty.

In some embodiments, the timeframe may indicate that the remedial actionshould be performed immediately. In such embodiments, computing system120 may determine that the auto-insurance policy covers roadsideassistance and the notification may indicate that the remedial actionshould be performed immediately and/or that the auto-insurance policycovers roadside assistance. In some embodiments, computing system 120may identify (e.g., based on the diagnostic code(s), the make, model,and/or year of the vehicle, and/or the current location of the vehicle)one or more service providers for performing the remedial action (e.g.,one or more service providers affiliated with the auto-insurance policyand/or roadside assistance), and the notification may identify theservice provider(s). In such embodiments, the notification may includeone or more options for selection via user device 110. For example, thenotification may include one or more options for declining roadsideassistance, confirming a request for roadside assistance (e.g., at thecurrent location), specifying an alternate location for the roadsideassistance, selecting a service provider of the identified serviceprovider(s), establishing communication with a roadside assistancerepresentative, and/or establishing communication with a serviceprovider of the identified service provider(s).

At step 7, computing system 120 may communicate (e.g., via communicationinterface 126, network(s) 114, and communication links 130 and 118) thenotification to user device 110. In some cases, the notification may becommunicated to the driver of the vehicle. In other cases, thenotification may be communicated to one or more other individualsassociated with the vehicle and/or insurance policy associated with thevehicle. For example, the computing system 120 may communicate thenotification to a user device associated with the driver and/or one ormore other individuals associated with the vehicle, such as a familymember (e.g., a parent, a guardian, a spouse, another member of thehousehold), or a business associate (e.g., an employer) and/or the like.Additionally or alternatively, computing system 120 may communicate thenotification to vehicle system 102 (e.g., to management device 104), forexample, for display within the vehicle. In some embodiments, computingsystem 120 may communicate the notification to one or more other devices(e.g., in addition to or in lieu of user device 110). For example,computing system 120 may identify (e.g., based on the auto-insurancepolicy) one or more other user devices (not illustrated) and/or one ormore other vehicle systems (not illustrated) associated with vehiclesystem 102, and computing system 120 may communicate the notification tothese other device(s), for example, periodically (e.g., at the beginningof each day, trip, or the like) until computing system 102 determinesthat the remedial action has been performed, or the like.

At step 8, OBD system 106 may communicate one or more diagnostic codesto management device 104. For example, in some embodiments, computingsystem 120, management device 104, and/or user device 110 may poll(e.g., periodically, at the end of each trip, at the end of thetimeframe, or the like) OBD system 106 for one or more diagnostic codes(e.g., diagnostics codes associated with the issue). At step 9,management device 104 may communicate (e.g., via network(s) 114) vehicledata to computing system 120. In some embodiments, management device 104may communicate the vehicle data (or a portion thereof) viacommunication links 116 and 130. Additionally or alternatively,management device 104 may communicate the vehicle data (or a portionthereof) via communication links 112, 118, and 130 (e.g., via userdevice 110). The vehicle data may include a vehicle identifier (e.g.,the identifier corresponding to the vehicle associated with vehiclesystem 102), the diagnostic code(s), and/or other data (e.g., anodometer reading, telematics data, or the like). Computing system 120may receive (e.g., via communication interface 126) the vehicle data.

At step 10, computing system 120 may determine whether the remedialaction and/or the scheduled maintenance were performed within thetimeframe (e.g., based on the diagnostic code(s) and/or the odometerreading). At step 11, computing system 120 may alter the auto-insurancepolicy associated with the vehicle. For example, computing system 120may determine a new premium, deductible, discount, or the like for theauto-insurance policy associated with the vehicle. In some embodiments,computing system 120 may determine the premium based on whether theremedial action and/or the scheduled maintenance were performed withinthe timeframe. For example, responsive to a determination that theremedial action and/or the scheduled maintenance were performed withinthe timeframe, computing system 120 may apply a discount to a premium ofthe auto-insurance policy (e.g., to encourage timely vehiclemaintenance). Additionally or alternatively, computing system 120 maydetermine (e.g., based on whether the remedial action and/or thescheduled maintenance were performed within the timeframe) a renewalpremium for the auto-insurance policy, for example, by using thedetermination of whether the remedial action and/or the scheduledmaintenance were performed within the timeframe as a rating factor indetermining the renewal premium.

FIG. 3 depicts an illustrative method in accordance with one or moreexample embodiments. Referring to FIG. 3, at step 302, data may bereceived from a vehicle. For example, computing system 120 may receivevehicle data (e.g., a vehicle identifier, one or more diagnostic codes,and/or an odometer reading) from vehicle system 102. At step 304, anauto-insurance policy associated with the vehicle may be identified. Forexample, computing system 120 may identify (e.g., based on the vehicleidentifier) an auto-insurance policy associated with the vehicleassociated with vehicle system 102. At step 306, an issue with thevehicle, a remedial action for addressing the issue, and a timeframe forperforming the remedial action may be determined. For example, computingsystem 120 may determine (e.g., based on information from theauto-insurance policy, the diagnostic code(s), and/or the odometerreading) an issue with the vehicle, a remedial action for addressing theissue, and a timeframe for performing the remedial action. At step 308,a notification may be communicated to a personal computing deviceassociated with the vehicle. For example, computing system 120 maygenerate a notification identifying the issue, the remedial action, andthe timeframe, and may communicate the notification to user device 110.At step 310, a determination of whether the remedial action wasperformed within the timeframe may be made. For example, computingsystem 120 may determine (e.g., based on new vehicle data received fromvehicle system 102) whether the remedial action was performed within thetimeframe. At step 312, the auto-insurance policy may be modified. Forexample, computing system 120 may determine a new premium for theauto-insurance policy associated with the vehicle associated withvehicle system 102 based on whether the remedial action was performedwithin the timeframe.

FIG. 4 depicts an illustrative computing environment 400 in accordancewith one or more illustrative embodiments. Here, the illustrativecomputing environment 400 may include the vehicle system 102 (e.g., thevehicle system 402) that may be communicatively coupled to the userdevice 110 via the communication link 112. The vehicle system 402 mayfurther include one or more computing devices associated with (e.g.,installed at, affixed to, etc.) a vehicle (e.g., an automobile, a car, atruck, a bus, a motorcycle, etc.). For example, the vehicle system 402may include the management device 104, the OBD system 106, a telematicssystem 440, and/or a location system 442 (e.g., a global positioningsystem (GPS), a cellular triangulation system, etc.). In some cases, thevehicle system 402 may further include one or more sensors and/or otherdevices to monitor the plurality of vehicle systems and/or components.For example, the vehicle system 402 may include one or more sensors 434,one or more cameras 436, one or more microphones and/or one or moreother devices to obtain information regarding the operation of thevehicle system 402. The vehicle system may further include one or morecommunication interfaces 432. The communication interfaces 432 mayinclude at least one transceiver for communicating via a wired orwireless communication link. For example, the communication interfaces432 may include a communication port for communicating via a wiredcommunication network (e.g., the OBD system), and/or a wirelesscommunication network (e.g., a cellular communication network, aBluetooth network, etc.).

The OBD system 106 may be configured to receive data from one or moresensors located in various areas of the vehicle and/or to utilize suchdata to generate one or more diagnostic codes that each may beassociated with one or more vehicle conditions. For example, the OBDsystem 106 may comprise a diagnostic system compliant with one or morevehicle diagnostic standards, such as OBD-II. In such cases, the OBDsystem 106 may provide a plurality of standardized diagnostic codes. TheOBD system 106 may additionally, or alternatively, provide one or moremanufacturer specific diagnostic codes. In many cases, the diagnosticcodes may include a standardized format, whether or not the vehiclesupports one of, or both, the standardized diagnostic codes and themanufacturer-specific diagnostic codes. For example, the diagnosticcodes may have a specified format, such as <X><N1><N2><N3><N4>, asdefined by OBD II (e.g., P0301—Cylinder 1 Misfire Detected). Forexample, <X> may correspond to a character describing the system, suchas P=Powertrain, B=Body, C=Chassis, and U=Undefined, <N1> may indicatethe type of code, such as whether the diagnostic code is a standard code(e.g., 0=Generic (SAE) code) or an enhanced code (e.g., 1=ManufacturerSpecific code), <N2> may indicate a vehicle subsystem experiencing anissue or fault (e.g., 1=Emission Management (fuel or air), 2=InjectorCircuit (fuel or air), 3=Ignition or Misfire, 4=Emission Control,5=Vehicle Speed and Idle Control, 6=Computer and Output Circuit,7=Transmission, 8=Transmission, 9=SAE Reserved, and 0=SAE Reserved, and<N3> and <N4> correspond to a specific fault index (e.g., 00-99).

The interface 108 may communicatively couple one or more vehicle systemsand/or sensors, such as the management device 104, the OBD system 106,the sensors 434, the cameras 436, the microphones 438, the telematicssystem 440, and/or the location system 442. The interface may be used tocommunicatively couple one or more of the above mentioned systems to theone or more communication interfaces 432. The management device 104 maybe any type of computing device configured to receive (e.g., via theinterface 108) one or more diagnostic codes generated by OBD system 106,one or more sensor signals from the sensors 434, one or more images orvideos from the cameras 436, one or more audio signals from themicrophones 438, telematics information from the telematics system 440,and/or a location of the vehicle from the location system 442. In someembodiments, the management device 104 may be configured to processtelematics data for the vehicle and/or to generate or communicatetelematics data for the vehicle.

The computing environment 400 may also include the user device 110. Theuser device 110 may be a personal computing device (e.g., desktopcomputer, laptop computer, tablet computer, smart phone, personal mediadevice, or the like) associated with vehicle system 102 (e.g., apersonal computing device associated with an owner and/or operator ofthe vehicle associated with vehicle system 102). In some embodiments,communication link 112 may support direct, wireless intercommunicationbetween user device 110 and management device 104. For example,communication link 112 may be a BLUETOOTH communication link. The userdevice 110 may further include an analysis engine 412, such as ananalysis application running on the operating system of the user device110, a user interface 414 (e.g., a touch screen device, a keyboard, atouch pad, a mouse, etc.) that may be configured to present informationto the user and/or receive information from the user. In some instances,the user interface 414 may comprise a touchscreen device, or otherdisplay device, that may be used to present one or more use interfacescreens 416 to the user. The one or more user interface screens 416 maybe used to present vehicle system information to the user of the userdevice and/or to receive one or more user inputs that may be used toacknowledge the presentation and/or to provide further information foruse in resolving any perceived issue (e.g., a diagnosed fault, apredicted fault, etc.) and/or to identify and/or change a state of adevice associated with the vehicle systems, such as a door lock, awindow position, and the like.

The computing environment 400 may also include network(s) 114, which mayinclude one or more sub-networks (e.g., local area networks (LANs), widearea networks (WANs), virtual private networks (VPNs), or the like). Thecommunication link 116 may support wireless intercommunication betweennetwork(s) 114 and the management device 104 and/or other systemsassociated with the vehicle (e.g., the sensors 434, the cameras 436, themicrophones 438, the telematics system 440, the location system 442,and/or the OBD system). Similarly, the communication link 118 maysupport wireless intercommunication between the network(s) 114 and theuser device 110. For example, the communication link 116 and/or thecommunication link 118 may include one or more cellular, WIFI, or WIMAXcommunication links, or the like. In many cases, the communications overthe networks 114 and/or sent via the communication links 118, 116, 130may be encrypted to provide increased data security and limit unwantedaccess to the vehicle systems from unauthorized parties and/or devices.

The computing environment 100 may also include the computing system 120.The computing system 120 may include one or more of any type ofcomputing device (e.g., desktop computer, laptop computer, tabletcomputer, smart phone, server, server blade, mainframe, virtual machine,or the like) configured to perform one or more of the functionsdescribed herein. In some embodiments, computing system 120 may includeone or more of the user device 110, the management device 104, theanalysis engine 412, the user interface 414, the user interface screens416, and/or the OBD system 106. The computing system 120 may beassociated with an organization. For example, the computing system 120may be associated with a business organization that providesauto-insurance coverage for the vehicle associated with vehicle system102 and/or utilizes telematics data for the vehicle associated withvehicle system 102 such as telematics information received from thetelematics system 440, the sensors 434, the cameras 436, the microphones438, and/or the location system 442. The computing system 120 mayinclude one or more processor(s) 122, memory devices 124, thecommunication interface 126, and/or the data bus 128. The data bus 128may interconnect the processor(s) 122, the memory 124, and/or thecommunication interface 126. The communication interface 126 may be anetwork interface configured to support communication between thecomputing system 120 and the network(s) 114 (or one or more sub-networksthereof) via the communication link 130. The memory 124 may include oneor more program modules comprising instructions that when executed bythe processor(s) 122 may cause the computing system 120 to perform oneor more functions described herein. For example, the memory 124 mayinclude the program module(s) 132, which may comprise instructions thatwhen executed by the processor(s) 122 cause the computing system 120 toperform one or more functions described herein.

In some cases, the computing system 120 may further include one or moredata repositories storing information associated with one or morevehicles. For example, the computing system 120 may include an insuranceinformation data repository 422, a diagnostic code data repository 424,a discussion board data repository 426, and/or other data repositories.For example, the insurance information data repository 422 may storeinformation corresponding to one or more insurance policies (e.g.,vehicle insurance policies, etc.) such as a policy identifier, a name ofone or more insured parties associated with a vehicle, an addressassociated with the one or more insured parties, one or more vehicleidentifiers associated with the insured individual(s), preferencesinformation, a policy type (e.g., a personal insurance policy, acommercial insurance policy, etc.), and/or the like.

In some cases, one or more of the computing system 120 and/or the userdevice 110 may be communicatively coupled to one or more other computingsystems associated with a third party. For example, the computing device120 may be communicatively coupled to the network via the communicationlink 130 and/or the user device may be communicatively coupled to thenetwork 114 via the communication link 118. In some cases, additionalthird-party computing system may be accessible over the network 114 viathe communication link(s) 119. For example, the one or more third-partycomputing systems may include a manufacturer computing system 450, arepair facility computing system, 460, a government and/or regulatoryagency computing system 470, and/or a knowledge base computing system480. In some cases, the manufacturer computing system 450 may beassociated with a vehicle manufacturer and/or a vehicle partsmanufacturer (e.g., an original equipment manufacturer (OEM), a tier 1parts supplier, a tier 2 parts supplier, etc.). In some cases, themanufacturer computing system 450 may communicate recall informationand/or other service related information (e.g., technical servicebulletins, advisories, etc.) corresponding to operation, maintenanceand/or support of the vehicle system 402. In some cases, the repairfacility computing system 460 may be used to schedule a repair or otherwork to a vehicle, and/or to communicate repair information to thecomputing system 120 and/or the analysis engine 412 for use indiagnosing and/or predicting a vehicle condition and/or a status of thevehicle system 402. The government and/or regulatory agency computingsystem 470 may be used to facilitate a vehicle inspection process forone or more vehicles. For example, the government and/or regulatoryagency computing system 470 may provide information via the network 114associated with an emissions testing procedure, a safety inspectionprocedure, or other vehicle inspection process required by a governmentagency (e.g., a state regulatory body, a national regulatory body,etc.). In some cases, the government and/or regulatory agency computingsystem 470 may electronically solicit a vehicle inspection and/or may beconfigured to electronically receive vehicle status information todetermine whether the vehicle passes or fails one or more testsperformed during the inspection process. The knowledge base computingsystem 480 may comprise one or more computing networks (e.g., bulletinboards, discussion boards, social media networks, etc.) allowing avehicle owner to discuss issues related to the vehicle. For instance,the vehicle owner may discuss a fault or diagnostic code received fromthe OBD system to determine a possible cause and/or a possible solution.In some cases, the computing system 120 and/or the analysis engine 412may access the knowledge base computing system 480 to determine whethera particular fault or predicted fault diagnosed for a vehicle system 120is accurate and/or can be improved. In some cases, the analysis engine412 and/or the computing system 120 may update one or more rules used indiagnosing and/or predicting vehicle system faults.

In some cases, one or more of the sensors 434, cameras 436, microphones438 and/or the like included in the telematics system 440 and/or the OBDsystem 106 may be used to monitor the operation of one or more vehiclesystems. For example, the sensors 434 may include one or more of a levelsensor, a proximity sensor, a pressure sensor, a wear sensor, anaccelerometer with one or more dimensions, a force sensor, a gyroscope,and the like that may be installed during vehicle manufacture or as anafter-market addition. These sensors may be used to provide a user withoperational and/or status information about the vehicle systems by themanagement device 104 and/or the analysis engine 412. For example, FIG.5 comprises an illustrative user interface screen 500 that may be usedto display a status of one or more vehicle systems and/or to facilitateuser interaction with these one or more vehicle systems. While FIG. 5shows a visual representation of an illustrative vehicle, other methodsof presenting the operational and/or status information of the vehiclesystems, such as a table, a tabbed display, a tree structure, and/or thelike, may be used in additional or alternate examples.

FIG. 5 shows an illustrative representation of a vehicle 500 showing oneor more status indicators 510-580 for displaying information identifiedby the analysis engine and/or the management device 104 received fromthe sensors 434, cameras 436, microphones 438, the telematics system 440and/or the OBD system 106. For example, the sensors 434 may include asensor positioned near a vehicle door and/or a vehicle door lock toprovide information about whether the door is open, closed, locked orunlocked. The sensors 434 may provide a signal to the analysis engine tobe processed and the information may be displayed using the statusindicator 510 associated with each door of the vehicle. Similarly, othervehicle openings, such as the truck, hood of the vehicle, tailgate,hatchback, gas tank fill cover, etc., may also be monitored with sensors434 to provide information status information via the status indicators530. Similarly, one or more of the vehicle windows may be monitoredusing the sensors 434 to determine a window position. The window statusindicator(s) 515 and/or sun roof status indicator 550 may be updated bythe analysis engine 412 showing a current status of the window. Forexample, the windows may be shown to be open, closed, and/or mayindicate to a user an amount (e.g., a percentage) that the window hasbeen opened.

In some cases, not only can a user view status information, the user mayalso be able to issue commands via the one or more user interfacescreens 416 in response to the status information provided by the doorstatus indicators 510, the window status indicators 515, and/or otherstatus indicators (e.g., the status indicators 530). For example, avehicle operator, or owner, may wonder whether a window or sunroof wasleft open, or a door left unlocked, but may be physically remote fromthe vehicle and unable to verify in person. In other cases, a parent,guardian, or employer of a driver may want to verify whether the vehicledriver has closed the windows and/or locked the vehicle doors. Here, theuser device may process an application that may include the analysisengine 412 and may display one or more user screens, such as theillustrative representation 500 of the vehicle. The user interface mayprovide a visual, textual, audio, and/or numerical representation of thestatus of one or more vehicle systems. For example, the door status maybe shown by the door status indicators 510 as locked or unlocked usingtext (e.g., “locked”, “unlocked”, etc.) and/or a color (e.g., red,green, etc.). The status may be shown directly on the representation 500of the vehicle, or by using other user interface tools (e.g., a tooltip, hover display, etc.). Similarly, a window status may be shown viathe window status indicators 515 showing the window as open (e.g.,“open”, green color, etc.), closed (e.g. “closed”, red color, etc.) orpartially open (e.g., “x % open”, etc.). Based on the informationprovided by the status indicators 510, 515, 530, the user may enter acommand via the user interface device 414 to cause a door to lock orunlock, cause the window to open or close, cause the sunroof to open orclose, cause a tailgate or hatchback to open or close, and the like.

In some cases, the user may configure preferences via a user interfacescreen to modify a state of a door lock and/or adjust a window positionbased on sensor readings and other information. For example, the usermay desire to automatically close any open windows when inclementweather (e.g., rain, snow, etc.) is present and/or predicted. Theanalysis engine may receive sensor data from the sensors 434, cameras436, and/or microphones to determine weather conditions near thevehicle. In some cases, the analysis engine may request, or otherwisereceive, weather information from a weather forecasting computer systemvia the network 114. The sensor information may include signals from amoisture sensor indicating a presence of moisture (e.g., rain, snow,sleet, etc.) at the vehicle, a barometer may provide a signal indicativeof a change in atmospheric pressure near the vehicle, a camera may showbuilding clouds and/or precipitation, etc. The analysis engine 412 mayprocess the received sensor information to determine whether inclementweather conditions are present, or may soon be present, near thevehicle. For instance, a sensor signal, or combination of signals (e.g.,a weighted combination) may be processed (e.g., compared to one or morethresholds) to determine a likelihood that an inclement weathercondition is present, or soon may be present. The analysis engine 412may then notify the user of the identified weather condition via theuser interface screens 416, a text message, an email, etc.

The user may then issue a command via the user interface screens 416 tothe vehicle system 102 to change the present status of the door lock,the window position, etc. For example, the user may issue a command tolock, or unlock, a door and/or a command to open, or close a window,either partially or completely. In some cases, the user may desire toconfigure preferences to allow the analysis engine to automaticallyissue a command to the vehicle system 102 based on the analysis of thesensor information, camera information, microphone information,telematics information, OBD system information, location informationand/or the like. For example, the user may desire the analysis engine412 to close a window or sunroof when inclement weather is present. Inother cases, the user may desire the analysis engine 412 to close awindow when inclement weather is predicted, such as within a specifiedtimeframe (e.g., 30 minutes, 1 hour, etc.). In some cases, the user mayset a preference to open a window or sunroof, at least partially, when aspecified temperature threshold inside the vehicle has been reached. Forexample, the analysis engine may automatically open a window (e.g., to aspecified opening size such as about 5%, about 10%, etc.) when aninternal temperature of the vehicle has reached a threshold temperature(e.g., about 90° F., etc.). In some cases, the user may specify a ruleto automatically open windows when movement has been detected within theinterior of the vehicle, such as from movement of a person or animal. Insuch cases, the windows may be automatically opened when the temperaturehas reached a lower threshold (e.g., about 70° F.), and/or if movementhas been detected. Also, in such cases, the user may configure theanalysis engine to generate one or more messages to individuals tonotify (or remind) them that an individual is present in the vehicleand/or that a pet has been left within the vehicle for a duration oftime.

Similarly, the sensors 434, the cameras 436, and/or the microphones 438may be used to monitor a status of the wheels and/or tires, where theanalysis engine and/or management device 104 may update a tire statusindicator 520 for each wheel of the vehicle. For example, a pressuresensor may be used to monitor a tire pressure for each wheel. Theanalysis engine 412 may compare the pressure reading to a thresholdassociated with a desired tire pressure as specified by the tiremanufacturer based on the tire model, a pressure specified in aninsurance policy, etc. Additionally, a camera, or other optical sensor,may be used to monitor tread wear of the tire. For example, the camera436 or optical sensor may be positioned to include at least a portion ofthe tread within a viewing angle of the camera 436 and/or opticalsensor. The analysis engine 412 may receive the information via thenetwork 114 and analyze the received sensor data (e.g., an image) todetermine an extent of wear experienced by the tire. For example, theanalysis engine may compare current image to a previously saved imagehaving a known wear life, to determine an amount of wear experienced bythe tire. For example, the analysis engine may be configured to identifya wear indicator on a tire and to compare a sensed tread depth to apreviously known tread depth to determine an amount of wear experiencedat the tire. In some cases, a rate of wear may be identified bycomparing successive tread wear indications as stored by the analysisengine 412. In some cases, a wear sensor may be installed in associationwith a break pad at the wheel, and the analysis engine 412 may analyze asignal provided by the wear signal to determine a break pad status,which in turn may be indicated to the user via the user interfaces 416.In some cases, a microphone 438 near the vehicle may be located toprovide a “road noise” signal that may be analyzed to determine a statusof a wheel or tire. For example, an periodic noise produced near a tiremay be indicative of a nail, or other foreign object, being lodged inthe tire or tire tread. Further, the audio signals provided by themicrophones 438 may also provide information corresponding to wear nearthe wheels, such as in a bushing or linkage, which then may beidentified using one or more audio analysis techniques by the analysisengine 412 to determine whether an issue with the wheel systems of thevehicle may be present.

Based on the analysis by the analysis engine 412 and the statusinformation provided via the user interface, an action may be initiatedeither automatically by the analysis engine or in response to a commandreceived by the user. For example, the analysis engine 412 may identifyone or more tires having a tire pressure outside of an allowable range(e.g., about ±1 psi, about 2 psi, etc.) and display the resulting tirestatus on the user interface, such as at the wheel status indicator 520using a color (e.g., red, etc.), a numerical value (e.g., “29”, “33”,“>±1”, etc.), a textual message (e.g., “low”, “high”, “falling”, etc.).In some cases, the analysis engine 412 may process sensor information atsuccessive time intervals to determine whether a tire pressure may bechanging (e.g., falling, etc.) over time. This changing status may alsobe communicated by the analysis engine 412 to the user via the one ormore user interface screens 416. In some cases, the analysis engine mayuse the status information (e.g., a tire deflation rate) to predict whena tire may become flat and/or otherwise become too underinflated forsafe driving. In some cases, the user interface screen 416 may indicatewhether the tires include so-called “run flat” technology, which mayalso be included into the analysis performed by the analysis engine.

In response to an identified, or predicted, tire status, the user maymanually request a remedial action to be scheduled, and/or the analysisengine 412 may automatically schedule a remedial action to take place.For example, the user may enter a command via the user interface 414 torequest a tire inflation service to be performed on the one or moretires of the vehicle. The tire inflation service may be included as partof an insurance policy, roadside service plan, and/or the like. In somecases, in response to the identified, or predicted, tire inflationissue, the analysis engine may request policy information from theinsurance information data repository 422 via the network based on userand/or vehicle identification information. The insurance information mayinclude policy information associated with the vehicle including anindication whether a roadside service plan is indicated, whether a tireinflation service has been included with any roadside service plan,and/or one or more user preferences as to whether a notification is tobe sent before requesting a tire inflation service call. If the analysisengine 412 determines whether the user has not subscribed to a roadsideservice plan and/or a tire inflation service, the analysis engine maygenerate a message via the user device 110 and/or one or more othermechanisms (e.g., a text message, an email, a letter, a voice message,etc.) providing information about the tire status and/or an offer toenroll the user in at least one of the roadside service plan and a tireinflation service plan. If enrolled, the analysis engine may furtheranalyze preset preferences, either default or specified by the vehicleowner, to determine an action to be taken in response to an identifiedtire inflation issue. For example, the vehicle owner may specify that atire inflation service call to a present location of the vehicle, or apredetermined location of the vehicle (e.g., a home address) may beautomatically scheduled by the analysis engine 412. The analysis engine412 may, via the network 114, access one or more repair facilitycomputing systems 460 to determine a repair facility having a locationnear to an address associated with the vehicle policy and/or near to thegeographical location of the vehicle based on location informationprovided by the location system 442. If found, the analysis engine 412may notify the user that an appointment has been scheduled and/or thatthe user may schedule an appointment with the repair facility to providethe inflation service for the tires of the vehicle. In some cases, theinflation service may be provided as a no-fee service, as a pre-paidservice, or may be a reimbursable service where a receipt may be imagedby the user device 110 for submission to the insurance providercomputing system by the analysis engine 412.

Similarly, for an identified tread wear issue with one or more tires ofthe vehicle, the analysis engine 412 may predict, based on a tread wearpattern and/or historical driving information (e.g., miles per week,aggressive driving information, etc.), an expected tread life for themodel of tire, weather information, etc., an expected remaining treadlife for the tire. In some cases the analysis engine 412 may furtheranalyze images and/or audio signals in predicting the remaining treadlife. In some cases, the analysis engine 412 may further identify one ormore replacement tire models based on a make and model of the vehicle(e.g., obtained from the insurance information data repository 422,etc.), on a tire model suggested as part of an insurance policy or aninsurance policy incentive program (e.g., a discount may be providedbased on an age of a tire, a remaining tread life of the tire, andwhether, a tire style such as a performance tire, an all-weather tire,etc.), and/or based on a user preference. After determining a suggestedtire model, location information of the vehicle may be obtained from thelocation system 442 and/or a registered vehicle address may be obtainedvia the network 114 from the insurance information data repository 422.The analysis engine 412 may then analyze the location information, tireselection information, hours of operation, user preference information,pricing information, discount information, and the like to determine oneor more repair facilities that may provide a tire service to thevehicle. In some cases, the analysis engine may notify the user orvehicle owner of the determined repair facilities via the user interfacescreens 416, an email, a text message, a voice message, a letter, andthe like. In other cases, when specified by the user or within thevehicle insurance information obtained from the insurance informationdata repository 422, the analysis engine may automatically schedule anappointment at a repair facility near to the current location of thevehicle and/or near to an address registered to the vehicle.

Returning to FIG. 5, one or more sensors 434 may be used to determine afluid level status associated with one or more vehicle systems, such asa fuel level status, an oil level status, a washer fluid level status, atransmission fluid status, a brake fluid status, a clutch fluid status,etc. In doing so one or more level sensors may be disposed near a fluidreservoir to provide a signal to the analysis engine and/or themanagement device 104 corresponding to a current fluid level within theassociated fluid reservoir. For example, a fuel level may be monitoredwithin the fuel tank with an installed level sensor with greater, or atleast near the same, accuracy of the installed fuel gauge of thevehicle. Additional sensors may be installed to provide furtherinformation about the fluid status including a pressure sensor forproviding fluid pressure information, a turbidity sensor for providingturbidity information about the fluid, etc. In some cases, a pressuresensor may provide additional information for the analysis engine 412 todetermine a status of a system component. For example, a signal receivedfrom a pressure sensor installed in a fuel line may be used to indetermining whether a fuel filter is nearing replacement, based on anincreasing pressure reading. A turbidity sensor may provide a signalthat may be analyzed by the analysis engine to determine whetherimpurities may be present within the fluid reservoir. For example, theanalysis engine 412 may analyze a signal received from a turbiditysensor to determine whether an impurity (e.g., water, sediment, etc.) ispresent within the fuel tank or other fluid reservoir.

In some cases, the analysis engine 412 may analyze a signal receivedfrom a fuel level sensor disposed near the fuel tank of a vehicle. Thefuel level sensor may be provided additional to a fuel level sensorprovided when the vehicle was manufactured, or may be the same fuellevel sensor. In some cases, the analysis engine 412 may accesshistorical fuel efficiency information and historical drivingperformance data (e.g., one or more common routes, historical trafficpatterns, length of time spent idling, historical velocity andacceleration information, etc.), along with the current drivingperformance information obtained from the OBD system, the telematicssystem, and/or sensors 434 to predict a duration of time during whichthe vehicle may burn the remaining fuel in the fuel tank. This timeduration may be adjusted in near real-time based on current telematicsinformation, driving performance information, traffic information,and/or weather information. In some cases, the analysis engine 412 mayfurther predict a distance that may be traveled before the fuel tank isempty. The analysis engine 412 may then display the predicted timeduration and/or the remaining distance that may be traveled, in somecases updated in near real time, on a user interface screen 416. Inaddition, the analysis engine 412 may present to a user, based on theprediction and current vehicle operation information, an indication thatthe fuel level has decreased below a predetermined level and/or that aremaining time or distance has fallen before a predetermined threshold.For example, a status indicator 525 may be associated with a fuel levelindicator. In some cases, the analysis engine 412 may display a fuellevel status as a visual indicator, an audio indicator and/or a texturalindicator using the status indicator 525. For example, when a fuel levelis above a specified threshold (e.g., about ⅛ of a tank), above aspecified operation time before the fuel tank is predicted to empty(e.g., about 30 minutes, about 15 minutes, etc.), and/or a predictedrange (e.g., about 15 miles, about 20 miles, etc.) is above a specifieddistance before the fuel tank is predicted to empty, the fuel levelindicator 525 may display an indication that the fuel level is not nearempty. For example, in such cases, the fuel level indicator may bedisplayed as a specified color (e.g., green), may provide textualrepresentation that the fuel level is “good”, or may provide aquantitative value corresponding to the fuel level (e.g., a value nearthe actual fuel volume), a distance that may be traveled before the fueltank is empty, and/or a time before the fuel tank is predicted to beempty.

In some cases, the analysis engine 412 may be configured to retrieveinformation corresponding to a fuel service program that may be offeredto a vehicle owner as a portion of an insurance policy and/or as aprogram additional to an insurance policy (e.g., a roadside assistanceprogram, etc.). As such, the analysis engine 412 may access theinsurance information data repository 422 via the network 114 toretrieve information about whether the vehicle owner or operator isparticipating in a fuel service program. If not, the analysis engine maybe configured to provide an offer to enroll in the program to the owneror operator via a user interface screen 416 on the user device, a textmessage, an email, a letter, a voice message, and/or a prompt to aninsurance agent or call center to call the vehicle owner or operator. Ifthe vehicle owner or operator has enrolled, or accepted an enrollmentoffer, the analysis engine may access one or more preferences associatedwith the fuel service program corresponding the vehicle based oninformation stored in the insurance information data repository 422. Forexample, a user may prefer to merely be notified, such as by using thefuel level indicator 525, that a low fuel level situation is occurring.As discussed above, the analysis engine 412 may notify the user via avisual indicator (e.g., a red fuel level indicator 525), textualinformation (e.g., the fuel level indicator 525 displaying a time ordistance remaining to be traveled, a current remaining fuel level,etc.), and or issue an audio indication (e.g., a buzzer, a beep, achime, a ringtone, etc.) specified to indicate that a low fuel level hasoccurred. Alternatively, or in addition to, the analysis engine 412 maydetermine that a user has requested to be contacted (e.g., via a textmessage, via a phone message, via a user interface screen 416, etc.) andasked whether to accept or decline a fuel delivery (e.g., about 1gallon, about 2 gallons, an estimated amount of fuel to reach apreferred refueling station, enough fuel to fill the fuel tank, etc.).If a fuel service delivery is declined, the analysis engine 412 maycontinue to monitor the fuel level and may be configured to re-contactthe vehicle owner or operator when a second lower threshold has beenmet. In some cases, the vehicle owner or operator may “opt in” to accepta fuel delivery service automatically and/or if the cost of the serviceis below a predefined threshold (e.g., less than about $30, less thanabout $20, free, etc.). When a fuel delivery service offer is accepted,either automatically by the analysis engine or in response to a receiveduser input, the analysis engine 412 may request, via the network, a fuelservice delivery from a repair or refueling facility near the currentlocation of the vehicle. In some cases, the analysis engine may identifya route upon which the vehicle is travelling and predict a locationalong the route near which a fuel delivery can be made. In doing so, theanalysis engine may receive location and/or routing information from thelocation system 442, receive fuel level information from the fuel levelsensor, velocity information from the OBD system 106, trafficinformation from an external traffic information computing system,and/or weather information from a weather information computing system,and analyze the received information to determine a time at which a fueldeliver may be scheduled and/or a location at which a fuel delivery canoccur. Once the analysis engine identifies the time and/or location atwhich a fuel delivery can occur, the determined refueling serviceprovider and the vehicle driver are messaged (e.g., a text message, aphone message, an email, a user interface screen, etc.) with the timeand location where the fuel deliver is to be made.

In some cases, one or more other sensors 434 may be provided to monitorone or more other systems of the vehicle, including a cabin temperaturesensor, a brake pad wear sensor, an optical sensor for determining anoperation status of a lamp (e.g., a headlight, turn signal, a taillight,a dome light, a dashboard light, a truck light, etc.), a wear sensor forsensing wear of a wiper blade, a sensor configured to determine acondition of a windshield, a cooling system temperature sensor and thelike. In some cases, the analysis engine 412 may be configured toanalyze signals received from the above sensors to determine a status ofone or more components of the associated vehicle system.

In an example, the analysis engine 412 may be configured to monitor atemperature of an interior space (e.g., the cabin) of the vehicle and/orpredict a time at which the temperature of the interior space of thevehicle will meet or exceed a predefined threshold. In some cases, thethreshold may be dynamically adjusted based on another sensor reading,such as a signal received from a motion sensor (and/or occupancy sensor)that senses whether the interior space is occupied by a person and/or ananimal. When the analysis engine 412 senses that the interior space isoccupied, a temperature threshold may be reduced from an unoccupiedvehicle temperature threshold (e.g., about 90° F., etc.) to an occupiedtemperature threshold (e.g., about 80° F., etc.). For example, theanalysis engine 412 may analyze the temperature signal from a cabintemperature sensor, an occupancy signal from a motion sensor (or similaroccupancy sensor), an outside temperature reading, weather forecastinginformation obtained from a weather prediction computing system, awindow level sensor reading, and/or similar sensor readings. In somecases, the analysis engine 412 may, based on the analysis of the sensorsignals and/or the weather forecasting information, determine that theinterior temperature of the vehicle meets or exceeds the predeterminedthreshold. The analysis engine 412 may initiate an action to reduce thetemperature and/or mitigate further temperature increases. For example,the analysis engine 412 may initiate a window position adjustmentcommand to one or more windows of the vehicle and/or a sunroof, wherethe position adjustment command may adjust a window position to increasethe window opening size to a predetermined size (e.g., about 1 inch,about 2 inches, etc.). Conversely, if a cabin temperature is below asecond minimum temperature threshold, the analysis engine 412 mayinitiate a position command to close, or otherwise decrease an openingsize of one or more of the windows and/or the sunroof. In some cases,the analysis engine may predict when temperature will meet or exceed thethreshold and initiate a window position adjustment to slow atemperature increase within the interior space of the vehicle before thethreshold temperature has been reached. In some cases, such as when theinterior space is determined to be occupied based on the occupancysensor information, the analysis engine 414 may be configured toactivate a vehicle cooling system (e.g., an air conditioning system ofthe vehicle) to cool the interior space of the vehicle so that thetemperature within the interior space of the vehicle is maintained atleast near a temperature range safe for humans and/or animals. In suchcases, the analysis engine 412, upon identifying that the vehicle isoccupied and the temperature is predicted to at least meet a specifiedtemperature threshold, the analysis engine 412 may provide an indicationto the owner or driver of the vehicle via the user interface 416 (e.g.,a cabin temperature indicator 545, etc.), a text message, a phone call,an email and/or the like. The indication may include a temperaturereading and information regarding whether a temperature threshold hasbeen met, an occupancy status of the vehicle (e.g., an alarm indicator),a time until the temperature threshold may be met or exceeded, and/orthe like.

In some cases, the sensors 434 may further include an optical sensor forsensing a status of a an optical sensor for determining an operationstatus of a lamp (e.g., a headlight, turn signal, a taillight, a domelight, a dashboard light, a truck light, etc.). For example, theanalysis engine may provide an indicator for one or more of the exteriorand interior vehicle lamps, such as a brake light indicator 535, 540, aturn signal indicator (not shown) a headlight indicator 575, a cabinlight indicator (not shown), and the like. The analysis engine 412 mayreceive a signal from one or more optical sensors located near a vehiclelight source and analyze the signal to determine whether or not thelight is illuminated when expected to be illuminated, such as when theheadlamps or turn signals are activated, the vehicle is activelybraking, and the like. In some cases, the analysis engine 412 may accessarchived diagnostic information to determine an operating life estimatefor each light being monitored and base on that information, predict aremaining lifetime until failure for each of the different monitoredlamps. In such cases, the analysis engine 412 may update the status ofeach lamp on the associated indicators 535, 540, and 575. Additionally,the indicator may display the predicted remaining lifetime for each ofthe monitored lamps. In such cases, when covered by a roadsideassistance plan or insurance policy, a lamp replacement service may beinitiated by the analysis engine 412 to schedule a replacement (or ordera replacement lamp) when a lamp has been determined to have failed ornear a time the lamp has been predicted to fail.

In some cases, the vehicle may include an optical sensor, or imagingdevice, configured to monitor a status of a windshield of the vehicle.In such cases, the imaging device or optical sensor may provideinformation corresponding to obstructed visibility through thewindscreen. For example, the optical sensor may be configured to sensevariations in the glass corresponding to cracks, pitting, breakage, orother physical impairments to the windscreen integrity. Additionally,during wet conditions a poorly cleared or otherwise obstructedwindscreen may correspond to a condition of one or more windshield wiperblade condition. A wiper status indicator 560 may be provided for eachwiper blade installed on the vehicle. The analysis engine may predict,based on input received from the optical sensors and/or imaging device aduration of remaining life for each wiper blade, an indication of whichmay be provided to a user via the wiper status indicator 560. In suchcases, when covered by a roadside assistance plan or insurance policy, awiper blade replacement service may be initiated by the analysis engine412 to schedule a replacement (or order a replacement wiper blade orwiper blade assembly) when a wiper blade has been determined to havefailed or near a time the wiper blade has been predicted to fail. Theanalysis engine 412 may further determine a wiper blade model for eachwiper blade based on vehicle make and/or model information retrievedfrom the insurance information data repository 422.

In some cases, two or more status indicators may be included in a statusindicator, such as the status indicator 565. In an illustrative example,the status indicator 565 may comprises two or more fluid levelindicators, such as a fluid level indicator for engine oil, clutchfluid, automatic transmission fluid, brake fluid, window washer fluid,and/or the like. In some cases, the analysis engine 412 may analyze asignal received from a fuel level sensor disposed near a reservoir ofeach of the plurality of fluids to provide a signal representative of anamount of fluid (e.g., engine oil, transmission fluid, clutch fluid,brake fluid, window washer fluid, etc.) of a vehicle. In some cases, theanalysis engine 412 may access historical fluid level information and/orhistorical driving performance data (e.g., one or more common routes,historical traffic patterns, length of time spent idling, weatherinformation, historical velocity and acceleration information, etc.),along with the current driving performance information obtained from theOBD system, the telematics system, and/or sensors 434 to predict aduration of time during which the fluid level may drop below a specifiedthreshold. This time duration may be adjusted in near real-time based oncurrent telematics information, driving performance information, trafficinformation, and/or weather information. The analysis engine 412 maythen display the fluid level and/or predicted time duration which maybe, in some cases, updated in near real time on a user interface screen416 within the status indicator 565. In addition, the analysis engine412 may present to a user, based on the prediction and current vehicleoperation information, an indication that the fluid level has decreasedbelow a predetermined level and/or that a remaining time has fallenbefore a predetermined threshold. In some cases, the analysis engine 412may display a level status as a visual indicator, an audio indicator,and/or a textural indicator using the status indicator 565. For example,when a fuel level is above a specified threshold (e.g., near full, above¾ full, etc.), above a specified operation time before the reservoir ispredicted to fall below a second predetermined threshold (e.g., about 30minutes, about 15 minutes, etc.) the fluid indicator associated with aparticular fluid indicator may display an indication that the fluidlevel is within a desired specification. For example, the each fluidlevel indicator may be displayed as a specified color (e.g., green, red,etc.), may provide textual representation that the fuel level is “good”,“low”, etc., and/or may provide a quantitative value corresponding tothe fluid level (e.g., a value near the actual fuel volume and/or a timebefore the fluid level in an associated reservoir is predicted to fallbelow a specified minimum level. In some cases, when covered by aroadside assistance plan or insurance policy, a fluid level refillservice may be initiated by the analysis engine 412 to schedule a refillof one or more of the fluid reservoirs (or schedule a serviceappointment) when the fluid level has been determined to have fallenbelow a specified value and/or near a time the fluid level has beenpredicted to fall below the specified level. In some cases, the userinterface screen 500 may include a status indicator 570 to displayinformation associated with the status of one or more systems monitoredby the telematics system 440 and/or the OBD system 106. This informationmay be displayed as individual indicators, tables, a tree structure,and/or the like on the user interface screen 500 or may be displayed onone or more different user interface screen

Vehicles may be registered with a governmental body as a personalvehicle, a commercial vehicle or a vehicle used for both commercial andpersonal uses. Each state, or country, may have a different emissionstesting policy and/or vehicle safety inspection policy. In some cases,the emissions testing policies and/or vehicle safety inspection policiesmay be different based on a use (e.g., personal use, commercial use,etc.) for the vehicle. In many cases, the vehicle inspection process maybe performed at a designated facility, however in some cases, thevehicle inspection process may be performed remotely, and the results ofthe inspection process may be submitted to the government agency forcertification. In an illustrative example, the analysis engine mayidentify whether a vehicle is registered as a personal vehicle, acommercial vehicle or both based on insurance information retrieved fromthe insurance information data repository 422. Based on the identifiedvehicle registration information, the analysis engine may retrieve oneor more inspection requirements from a data repository of thegovernmental/regulatory agency computing system 470. This informationmay be used by the analysis engine as rules for examining the datareceived from the sensors 434, the telematics system 440, the OBD system106, the camera(s) 436, and/or the microphone(s) 438 corresponding toone or more vehicle systems. For example, the analysis engine 412 mayretrieve emissions information from the OBD system 106 in response toone or more rules based on emission testing information retrieved fromthe government/regulatory agency computing system 470. Further, theanalysis engine 412 may retrieve vehicle safety information from thevehicle system 104 in response to one or more rules based on vehiclesafety testing information retrieved from the government/regulatoryagency computing system 470. In an illustrative example, the vehiclesafety inspection may be performed on one or more vehicle systems asspecified in the testing protocols provided via thegovernmental/regulatory agency computing system 470, such as the brakingsystem, the wheels, the vehicle glass, the lighting system, the wiperblades, the vehicle horn, etc.

In some cases, the inspected vehicle systems and/or the standards towhich the vehicles systems are tested may vary based on a vehicle typeclassification, such as a passenger cars and light duty truck category,a medium truck and heavy truck and bus category, a recreational truck,semi-truck and recreational vehicle category, a motor cycle category, amotor driven cycle and motorized pedalcycle category, and the like.

In an illustrative example, a safety inspection of vehicles classifiedin a passenger car and light truck category may be performed by theanalysis engine by analyzing information associated with the operationof one or more vehicle components. The analyzed information may includeone or more components of a suspension system, a steering system, abraking system, a tire and wheel system, a lighting and electricalsystem (e.g., a battery status, a bulb status, etc.), glazing (e.g.,glass, windows, etc.), mirrors, a windshield washer system, a heatingand cooling system (e.g., a defroster), a wiper system, a fuel system,the speedometer, the odometer, an exhaust system, a horn and a warningsystem, the body and chassis, and the like. In some cases additioninformation to be monitored may be based on further safety and/orbusiness rules associated with an insurance policy offered to orprovided to a vehicle owner.

After retrieving the insurance information and the regulatoryrequirements associated with the vehicle, as determined by an analysisof the insurance information, the analysis engine 412 may receiveinformation from one or more of the management device 104, the OBDsystem 106, the telematics system 440 and/or signals received from thesensors 434. Additionally, the analysis engine may further receive imageinformation from the one or more cameras 436 and/or audio informationfrom the one or more microphone(s) 438 based on which vehicle system isbeing inspected and/or an identified issue (e.g., a fault code, an outof specification sensor reading, etc.) with one or more components ofthe vehicle. For example, when testing a braking system, a signal from aforce sensor installed and associated with a brake pedal may provideinformation corresponding to an amount of force applied to the brakepedal by a driver. This information may be received and/or archived in amemory during normal operation, or a designated testing period, foranalysis by the analysis engine to measure ensure that an amount offorce applied to the pedal is within an allowable range (e.g., a“moderate force range” comprising from about 35 pounds to about 65pounds in a non-assist system, from about 12 pounds to about 22 poundsin a power-assist system, etc.). In some cases, an additional sensor maybe used to provide a signal corresponding to an amount of distancetraveled by the brake pedal when a moderate braking force has beenapplied, where this signal may be compared to a specified threshold orspecified range of travel. In some cases, required vehicle testing(e.g., emissions testing, safety testing, etc.) may be performed duringnormal driving. In some cases, emissions testing and/or safety testingmay be performed during times designated for performing the requiredvehicle testing. Further, in some cases, the vehicle driver may receiveinstructions such as via one or more user interface screens 416presented to the user on the user interface device 414, to schedule atime designated to perform the required vehicle testing. The userinterface screens 416 may further facilitate input from the user inresponse to questions presented by the analysis engine 412 during thetesting process. For example, the analysis engine 412 may request that auser record audio and/or obtain images of system components during atleast a portion of the test, such as by using the one or more cameras436 and/or the one or more microphones 438. For example, the vehicleowner or driver may be prompted for an image of an exterior surface ofthe vehicle for analysis using a video analysis algorithm by theanalysis engine 412 to determine whether the exterior surface or vehiclecomponents are damaged (e.g., rusted, torn, bent, etc.) in such a waythat may present a hazard to an occupant, a pedestrian, a cyclist, orother vehicles.

The analysis engine 414 may tabulate and/or analyze results from aplurality of tests associated with the regulatory inspection process(e.g., the safety inspection, the emissions inspection, etc.). In somecases, the analysis engine 412 may be configured to communicate, via thenetwork 414 to the governmental and/or regulatory agency computingsystem 470 and/or the business organization computing system 120, anindication that the vehicle passed or failed, or is predicted to pass orfail, one or more tests during the regulatory inspection process. Insome cases, the analysis engine 412 may be configured to provide (e.g.,communicate via a network) a passing or failing result and/or testingdata for the test, or a portion of the test, directly to the appropriategovernmental or regulatory body (e.g., the governmental/regulatoryagency computing system 470 via the network 414. In other cases, theanalysis engine 412 may provide results and/or testing data to thecomputing system 120 for use in determining a coverage amount for aninsurance policy, an incentive for an insurance policy, a discount foran insurance policy, a rate for the insurance policy and/or the like. Insome cases, the computing system may further process the testinginformation for communication to the vehicle owner, a driver of thevehicle that may be different than the vehicle owner, the governmentalor regulatory agency, and/or the like.

One or more aspects of the disclosure may be embodied in computer-usabledata or computer-executable instructions, such as in one or more programmodules, executed by one or more computers or other devices to performthe operations described herein. Generally, program modules includeroutines, programs, objects, components, data structures, and the likethat perform particular tasks or implement particular abstract datatypes when executed by one or more processors in a computer or otherdata processing device. The computer-executable instructions may bestored on a computer-readable medium such as a hard disk, optical disk,removable storage media, solid-state memory, RAM, and the like. Thefunctionality of the program modules may be combined or distributed asdesired in various embodiments. In addition, the functionality may beembodied in whole or in part in firmware or hardware equivalents, suchas integrated circuits, application-specific integrated circuits(ASICs), field programmable gate arrays (FPGA), and the like. Particulardata structures may be used to more effectively implement one or moreaspects of the disclosure, and such data structures are contemplated tobe within the scope of computer executable instructions andcomputer-usable data described herein.

Various aspects described herein may be embodied as a method, anapparatus, or as one or more computer-readable media storingcomputer-executable instructions. Accordingly, those aspects may takethe form of an entirely hardware embodiment, an entirely softwareembodiment, an entirely firmware embodiment, or an embodiment combiningsoftware, hardware, and firmware aspects in any combination. Inaddition, various signals representing data or events as describedherein may be transferred between a source and a destination in the formof light or electromagnetic waves traveling through signal-conductingmedia such as metal wires, optical fibers, or wireless transmissionmedia (e.g., air or space). In general, the one or morecomputer-readable media may comprise one or more non-transitorycomputer-readable media.

As described herein, the various methods and acts may be operativeacross one or more computing servers and one or more networks. Thefunctionality may be distributed in any manner, or may be located in asingle computing device (e.g., a server, a client computer, and thelike).

Aspects of the disclosure have been described in terms of illustrativeembodiments thereof. Numerous other embodiments, modifications, andvariations within the scope and spirit of the appended claims will occurto persons of ordinary skill in the art from a review of thisdisclosure. For example, one or more of the steps depicted in theillustrative figures may be performed in other than the recited order,and one or more depicted steps may be optional in accordance withaspects of the disclosure.

What is claimed is:
 1. A system, comprising: a communication interface;at least one processor; and a memory storing computer-executableinstructions that, when executed by the at least one processor, causethe system to: receive, via the communication interface and from acomputing device installed in or at a vehicle, a first diagnostic codegenerated by an on-board diagnostic system of the vehicle; determine,based on the first diagnostic code, an issue with the vehicle;determine, based on the issue, a remedial action for addressing theissue and a recommended timeframe for performing the remedial action toaddress the issue, wherein the timeframe is determined based at least inpart on insurance policy information and a number of incentivesassociated with the insurance policy information; store, in a recordassociated with the vehicle, data identifying the issue, the remedialaction, and the timeframe; receive, via the communication interface andfrom the computing device installed in or at the vehicle, a seconddiagnostic code generated by the on-board diagnostic system of thevehicle: and determine, based on the second diagnostic code, whether theremedial action was performed within the timeframe.
 2. The system ofclaim 1, wherein the memory stores further computer-executableinstructions that, when executed by the at least one processor, causethe system to: receive, via the communication interface and from thecomputing device, an identifier associated with the vehicle; andidentify, based on the identifier, an auto-insurance policy associatedwith the vehicle.
 3. The system of claim 2, wherein the memory storesfurther computer-executable instructions that, when executed by the atleast one processor, cause the system to: generate a notificationidentifying the issue, the remedial action, and the timeframe; identify,based on the auto-insurance policy, a recipient associated with thevehicle; and communicate, to the recipient, the notification.
 4. Thesystem of claim 3, wherein the memory stores further computer-executableinstructions that, when executed by the at least one processor, causethe system to: identify, based on a storage address of the vehicleindicated by the auto-insurance policy, one or more service locationsequipped to perform the remedial action, and wherein the notificationidentifies the one or more service locations.
 5. The system of claim 4,wherein the memory stores further computer-executable instructions that,when executed by the at least one processor, cause the system to:identify, based on the auto-insurance policy, one or more discountsavailable to holders of the auto-insurance policy at the one or moreservice locations, and wherein the notification identifies the one ormore discounts.
 6. The system of claim 3, wherein the memory storesfurther computer-executable instructions that, when executed by the atleast one processor, cause the system to: identify, based on a storageaddress of the vehicle indicated by the auto-insurance policy, a costestimate for the remedial action, and wherein the notification comprisesthe cost estimate.
 7. The system of claim 3, wherein the memory storesfurther computer-executable instructions that, when executed by the atleast one processor, cause the system to: determine, based oninformation indicated by the auto-insurance policy, at least one of theissue, the remedial action, or the timeframe.
 8. The system of claim 7,wherein the diagnostic code is specific to a make and model of thevehicle, and wherein the memory stores further computer-executableinstructions that, when executed by the at least one processor, causethe system to: determine, based on a make and model of the vehicleindicated by the auto-insurance policy, the at least one of the issue,the remedial action, or the timeframe.
 9. The system of claim 3, whereinthe memory stores further computer-executable instructions that, whenexecuted by the at least one processor, cause the system to: determine,based on information from one or more claims previously filed under theauto-insurance policy, at least one of the issue, the remedial action,or the timeframe.
 10. The system of claim 3, wherein the memory storesfurther computer-executable instructions that, when executed by the atleast one processor, cause the system to: determine, based on a make andmodel of the vehicle indicated by the auto-insurance policy, that theissue is associated with a recall issued by a manufacturer of thevehicle, and wherein the notification indicates that the issue isassociated with the recall.
 11. The system of claim 3, wherein thememory stores further computer-executable instructions that, whenexecuted by the at least one processor, cause the system to: determine,based on a make and model of the vehicle indicated by the auto-insurancepolicy, that the issue is covered by a warranty on the vehicle, andwherein the notification indicates that the issue is covered by thewarranty.
 12. The system of claim 3, wherein the memory stores furthercomputer-executable instructions that, when executed by the at least oneprocessor, cause the system to: determine, based on a make and model ofthe vehicle indicated by the auto-insurance policy, that the issue isnot covered by a warranty on the vehicle, and identify, based on themake and model, an extended-coverage warranty that would have coveredthe issue, and wherein the notification identifies the extended-coveragewarranty.
 13. The system of claim 3, wherein the timeframe indicatesthat the remedial action should be performed immediately, wherein thememory stores further computer-executable instructions that, whenexecuted by the at least one processor, cause the system to: determinethat the auto-insurance policy covers roadside assistance, and whereinthe notification indicates that the remedial action should be performedimmediately and that the auto-insurance policy covers roadsideassistance.
 14. The system of claim 3, wherein the memory stores furthercomputer-executable instructions that, when executed by the at least oneprocessor, cause the system to: receive, via the communication interfaceand from the computing device, an odometer reading for the vehicle;determine, based on the odometer reading and a make and model of thevehicle indicated by the auto-insurance policy, that the vehicle is duefor scheduled maintenance; generate a reminder regarding the scheduledmaintenance; and communicate, to the recipient, the reminder.
 15. Thesystem of claim 3, wherein the memory stores further computer-executableinstructions that, when executed by the at least one processor, causethe system to: identify, based on the identifier, a maintenance historyfor the vehicle; and communicate, to the recipient, at least a portionof the maintenance history.
 16. The system of claim 3, wherein thememory stores further computer-executable instructions that, whenexecuted by the at least one processor, cause the system to: alter theauto-insurance policy based on whether the remedial action was performedwithin the timeframe.
 17. The system of claim 3, wherein the memorystores further computer-executable instructions that, when executed bythe at least one processor, cause the system to: determine, based onwhether the remedial action was performed within the timeframe, arenewal premium for the auto-insurance policy.
 18. A method, comprising:receiving, by one or more computers, data comprising: an identifierassociated with a vehicle, and a first diagnostic code generated by anon-board diagnostic system of the vehicle; identifying, by the one ormore computers and based on the identifier, an auto-insurance policyassociated with the vehicle; and determining, by the one or morecomputers and based on the first diagnostic code and informationindicated by the auto-insurance policy, at least one of an issue withthe vehicle, a remedial action for addressing an issue with the vehicle,or a timeframe for addressing an issue with the vehicle; receiving, bythe one or more computers, a second diagnostic code generated by theon-board diagnostic system of the vehicle; determine, based on thesecond diagnostic code, whether the remedial action was performed withinthe timeframe; and determine, by the one or more computers, an incentivefor the auto-insurance policy based on whether the remedial action wasperformed within the timeframe.
 19. A system, comprising: an on-boarddiagnostic system of a vehicle; a computing device associated with thevehicle; a communication interface; at least one processor; and a memorystoring computer-executable instructions that, when executed by the atleast one processor, cause the system to: receive data comprising anidentifier associated with a vehicle and a first diagnostic codegenerated by the on-board diagnostic system of the vehicle; identify, bythe one or more computes and based on the identifier, an auto-insurancepolicy associated with the vehicle; determine, based on the diagnosticcode generated by the on-board diagnostic system, an issue with thevehicle, a remedial action for addressing the issue, and a timeframe forperforming the remedial action; communicate, via the communicationinterface and to the computing device, a notification identifying theissue, the remedial action, and the timeframe; receive a seconddiagnostic code generated by the on-board diagnostic system of thevehicle; determine based on the second diagnostic code whether theremedial action was performed within the timeframe; and modify, based onwhether the remedial action was performed within the timeframe, anauto-insurance policy that includes coverage for the vehicle.